I had a terrible experience with Airbnb. Their service was miserable, and they demanded too much detailed information from me without taking any action against the hosts who mistreated and harassed me. It seemed like money was their only priority, and I couldn't trust them at all. They lacked accountability and transparency, and when I asked for a full refund, they expressed their inability to do so. I have no idea what kind of power they hold, but it's clear that they don't prioritize their guests' well-being or satisfaction. It's just heartbreaking to see such a lack of care in a company that I once thought was reputable.