We were unable to attend a cousin's out of town funeral so sent flowers for the service. Ordered flowers on Thursday for a Saturday funeral through the funeral home website. Got a very prompt written email as confirmation the flowers would be delivered Saturday morning before the service at 11 am. Saturday morning after the service, got notice the flowers couldn't be delivered. Called customer service and held for 15 minutes before speaking to a woman who confirmed the order had not been delivered. Told her I wanted my money back and she sent email of the refund in 2-10 business days. Since paid through PayPal, it should be almost immediate. Really ticked off that our family did not get the flowers. Will never order flowers through the funeral home again or Legacy.com again.