My mum booked an apartment through Late Rooms, owned by booking.com. She turned up to find it didn’t exist. Booking.com offered alternative accommodation after three hours of hanging around with luggage after a six hour journey, which was too far away and more expensive. My mum ended up having to call a friend to leave work to collect her and stay with her. Booking.com have never apologised and never offered a refund. Absolutely disgusting. AVOID