My wife ordered a meal from MacDonalds. Meal was delivered minus one item. When Deliveroo was contacted by my wife, she was emailed to say sorry there was nothing they could do and asked to email support, which she did. Then she get a reply saying sorry, and that the account would be credited with the amount of the missing item and to be used within 90 days. A time limit, really!!! They screw up and then put a time limit so we have to order through them again. I told my wife to use Uber Eats rather than Deliveroo.