I was skeptical to order at first on placing an order. And being new to fountain pens I was buying a luxury pen. It was my first Visconti one and it is my absolute favorite pen. The pen is perfect except it did not come with a converter only a single disposable ink cartridge. So that is a little difficult for someone who does not know much about the finer things needed for a fountain pen. But shipping was fast and no issues with order otherwise. And I will plan to use the shop for future luxury items.