They don’t maintain their property and if you raise an issue about it, they deny and deny it’s their responsibility. My knee has worsened due to a bad twist and jar due to the path being covered in ice. The customer service agent advised me to go out of my way to access their store if I don’t feel safe on the steps. They have refused to address the comments despite being asked to look into it and are refusing to engage with meIf people have issues, email the CEO and complain. Simon Roberts is the CEO at present