We signed up with ATT about 3 or 4 months ago, and regretted it from the start. We have already canceled our service and switched to another phone carrier. At the time of signing up, we were told that each phone plan would be about $75 each a month for two people, and with the credit from trading in our old phones, we would be about $50 a month each. Get our first several bills, and already at about $200 a month. Reps couldn't explain why our bill was more than what we were promised, only could advise that the employee who signed us up had a habit of falsifying the plans in order to get customers to sign up. Paid off the phones that day to switch services that weekend, which turned into a nightmare in itself. Took over two hours arguing with the ATT rep that the transfer pin was not working on their end. The customer service rep had me request a new transfer pin 6 times because each one wasn't working. They claimed it was my new carrier we were switching to, however, both my carrier and myself were able to confirm the issue was on ATT's end. Advised the customer service rep she was effectively useless as her only response was to keep resetting the transfer pin.