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June 27, 2023

Refund processing times, product availability.

I'm having to resort to Deliveroo for emergency grocery orders due to lack of better options (Ubereats are even worse). Horrendous. There is always something missing/unavailable from the order, often half of the items, or drivers refuse to deliver, cancel the order because they 'can't find me'. I live in the city centre, pretty easy to get to. They take payment, process a refund for the missing items, hold your money for a week, and act like it's normal practice. Should not be in business, but pushed a smaller competitor out of my area who were actually much better. Disgusting. A complete sh..show.

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