I am so over ATT. I scheduled an appointment, made sure someone was home waiting, they never showed. I called after the appointment time just make sure someone was still coming and then they gave me an update..oops our bad can we reschedule. I rescheduled and guess what same thing and 3 hours later I am still halfway waiting. I have called the cust service line at least 3 times since the appointment time has passed and got the standard response. Finally spoke w a person who said they were a manager and guess what, same thing. It is definitely time for me to make a change but I hope this review helps out anyone who is considering ATT. They have gotten worse over the years and they want to sell themselves as the best and most reliable. Not all customers get the that part of your sale. There are those of us who actually need help with your service sometimes. Your payment has never been late but you offer mediocre service.