Terrible customer service, will never book with Airbnb again. My host cancelled my reservation a week before my check-in date and I had to scramble to find another accommodation. Airbnb was the least helpful. They offered to find another listing, but everything that was available was minimum $1000 more than what I paid for the initial booking. They did not offer any discount for booking a new accommodation, as they claimed the original booking was a "rare find that is truly up to your preferences". Fortunately I was able to find another place but still had to pay almost $800 more for the trip than originally planned due to the cancellation. To top things off I can't even leave a negative review on the host that cancelled as per Airbnb's policies, the ability to leave a review is only activated upon checkout. They suggested I contact the host directly, as if that will do any good. This is the first and last time I will book with Airbnb.