Carol

May 15, 2023

Airbnb unreasonably locked my account…

Airbnb unreasonably locked my account and robbed my £4000+ gift card balance. I have contacted them multiple times but still have not got any meaningful reply or solution.My account was suddenly locked and removed by Airbnb for a “potential party risk”. All my three confirmed bookings were cancelled. And most importantly, after the bookings were cancelled, I would have £4000+ gift card balance in my account. But since I cannot access my account anymore, I have no way to use or transfer the gift card balance. They are effectively robbing £4000+ from me.

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