My son purchased a meta quest 2 in December 2022, it broke on may 2023 so got a replacement....they sent him a broken 2nd hand unit for something he paid £400 for 5 months prior without my knowledge! I've now asked for his money back as I'm not happy with the product and expect more for £400 for them to tell me cos it's a referb it's none refundable! It's like talking to Muppets! I'm so disgusted with their behaviour and just overall experience with this company! They call me at 1,2and 3am instead of pm cos they can't get the time zone right. I'm past from one moron to another and my son is down his Xmas and birthday money because they sent me a 2nd hand piece of crap without telling me! Any one with any legal advice I'd really appreciate it as I want to get my boy his money back off these thieves!