My experience with Airbnb is bizarre and unsettling.I booked with Airbnb 1 time about 3 years ago. Unfortunately, the trip was cancelled due to COVID, so I cancelled the reservation 6 months before the booking date. The host and I communicated respectfully and they were gracious enough to provide me with a full refund. Then I haven't logged in to Airbnb ever since.This week, I got an email from Airbnb out of the blue and was notified my account was removed due to violations of their terms and conditions. Since then I've made several attempts trying to find out what exactly did I violate, and have obtained absolutely no details except:"We want to assure you that we reviewed your case thoroughly before reaching this conclusion. As such, we won’t be able to offer you additional support on this matter at this time."I feel very alarmed by this as they hold my IDs (part of verification), Credit card information, and technically owe me a couple of hundred dollars as there were gift cards redeemed on my account.I have requested them to delete my data entirely from their website, and have received no response.I want to share this experience and warn everyone to stay away from this company.