I actually thought i was the only one having issues but i have now read many are having issues with the app where a robot replies and we just go in circles it never use to be like that! Why have shein changed everything!shein use to be amazing before Their gona start loosing all regular customers because ive defo stopped using it now im still waiting for refund since 7th july no one to talk to just some stupid robot says speak to an agent like where do i go to speak to agent!!!!!!!!!