Booked a 4 month stay with Airbnb in an apartment in Toronto with a host called Shane. What a mistake that was! When we arrived we were horrified by what we saw. After finally getting our keys with no help from the host we opened the apartment door to find a dark, dismal and utterly disgusting apartment. It was unclean and unkept it still had items left from a previous booking their. upon further inspection nearly all the light were broken or without bulbs. mirrors were filthy, no curtains on windows, marks all over floors, filthy cupboards, shower rails hanging off walls, no wifi, dirty wardrobes with broken doors it was just a thing from nightmares. we took photos and left. After reporting this to the host we were told "This isn't a 4 star seasons hotel what do you expect" reported this to airbnb and we`ve been told we do not get a refund for our stay. Absolutely appalling i would advise anyone not to use airbnb in Canada.