I rented an Infinity Q50 and got a call in the morning informing me that car was not available, but they would upgrade me to a Kia K5 for the same price but they didn't mention that the Infinity had a $250 deposit and the Kia was $500 which I paid. However I was not able to drive the car because the steele belts were coming thru the rubber of the tire .I took the car back 2 days later and they offered to change the tire, I said no I want a refund, after going back and forth they agreed to refund me 1 day my total rental fee was $353 they refunded me $51 I drove the car less than 20 miles I paid extra for unlimited miles an insuranced. I have been emailing support for the return of my deposit and I was told my deposit will be processed 2 weeks after the return of the vehicle. Now I read a review about a customer complaining about a deposit and the owner said deposits are returned in 7 business days. I returned a week later because I rented a Jeep through the app and I got a text that morning informing me that the Jeep wasn't available but they had an Infinity so I agreed to the change and the car was great and the rental process quick and easy. They just all need to get on the same page regarding deposits and company policies.I rented an Infinity Q50 and got a call in the morning informing me that car was not available, but they would upgrade me to a Kia K5 for the same price but they didn't mention that the Infinity had a $250 deposit and the Kia was $500 …More|