DJ Zieske

May 14, 2023

The people hired to help problem solve…

The people hired to help problem solve are horrible, rude, do not listen to the problem, and will not help. It is such a shame that they take advantage of the elderly. My 90 year old aunt used to use the Walmart Plus app. When she began having problems she called to get help. You wait for nearly half an hour before you talk to someone, they cannot speak English well enough to be understood and the problem continues and so does the membership for a product that can’t be used. She paid for over 6 months and could not use the app or get help fixing it. Finally just deleted the app and discontinued. 6 months stolen. I was on the phone for 2 hours trying to help her weed through the Walmart Help people to no avail. They cannot help with the app, they cannot refund money, they are totally disinterested in helping, rude, knowledgable, or even kind. I DO NOT recommend using Walmart.

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