Atrocious customer service. We are three Canadians travelling in Europe. Three days before our scheduled flight to Malta the airlines here in Italy have gone on strike announcing our flight will no longer go. We have no way of getting to our accommodations in Malta. The host refuses to engage about any type of refund so we can book short notice, alternate accommodations where we are now stranded. The company will not help us in anyway. We are out nearly $1,000 and will pay almost double that to find a last minute place to stay. Shame on them, disgusting. This was 100% beyond our control and we are heartbroken.