About 3 years ago I received a letter from Halifax saying that my account would be put into dormancy if they did not hear otherwise. I do not live in England soI wrote back by registered post asking them NOT to my my account dormant. Months later I tried to go online and was told the account had been made dormant and since then I have filled in numerous forms, sent notarised copies of passport and other documents, sent them by registered post, multiple phone calls all to get the dormancy lifted. No reaction. I don't know where to turn next. Apparently they don't care about threats of writing to an ombudsman.