This company is critical for many high school students applying to college, thus their responsibility to work well all the time.CSS Profile, required to obtain financial aid in many colleges, has been down or at crawling speed for the entire month of October, application season.It is a long application and instead of asking many questions in one screen, it forces you through 10 or more screens to complete the information of each of the 10 sections, it often locks up on you and after 10 minutes you have to log in. iDOC lacks electronic forms other than 4 basic ones, thus you must download forms, manually fill them out and upload them.It has taken me at least 5 days to complete a financial aid application and I am still pending final approval of the forms uploaded. This is a disservice to the parents and students already going through a lot at this time.