Hannah PemaRose

June 28, 2023

DON'T DO IT

DON'T DO IT! TERRIBLE EXPERIENCE! After booking my original flight from Oakland to Albuquerque, Spirit decided to change my return flight BY AN ENTIRE DAY. This did not work with my schedule, so instead of refunding me, they gave me a credit to use to reschedule myself. After reluctantly rescheduling my return flight, the day that I was driving to the airport to depart Spirit notified me that my departing flight was now delayed BY 8 HOURS which completely screwed up my connecting flights, preventing me from actually making it to Albuquerque at all that day. After arguing on the phone with a representative for over an hour, I finally convinced them to give me a refund rather than re-crediting me. I then had to scramble at Oakland airport to secure a flight with Southwest for the same day. TERRIBLE CUSTOMER SERVICE OVERALL!!!

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