3 friends and I planned to fly from Boston to Santo Domingo on June 22nd via Orlando and had the most horrible experience. Flight NK2086 from Boston to Orlando was delayed by about 2 hours, and although we asked ground staff and stewards on the plane to communicate with the plane in Orlando so they could wait for us, they ignored our requests. When we landed in Orlando and got out of the plane (after it was delayed another 20 or so minutes because the gate was occupied), I heard an announcement that boarding would close for the SDQ flight in 1 minute. I sprinted to the next gate followed by at least 8 others trying to make our connection, only to find the ground staff at the gate to close the door right as we arrived, and refused to let us on the flight. When I noted that they had said 1 minute, they told us we took "more like 2 minutes". Note that the plane was still on the gate and they only just closed the doors. We were then told to go to the counter to rebook our flight. It was at least a 1hr wait in line because there were so many stranded Spirit passengers from various flights, and by the time it was our turn, the alternative flight we had seen online was already full. The staff told the 4 of us we were already rebooked for the same flight the next day, meaning a 24 hour wait. Since we didn't have that time and didn't want to be stuck at the airport for 24 hours, we asked to be refunded for the missed flight and our bag fees. I asked if they would cover our hotel (and potentially meals) since we would have to stay overnight at the airport (especially if we would have gone with the offered alternative of waiting 24 hrs). They said no, which is strange because every decent airline would cover this. I asked if we should sleep on the ground and they said yes. I asked if they thought this was normal and they said no. That didn't change the situation though. We ended up booking a flight with a different carrier that left early morning, still forcing us to spend the night at the airport and no sleep. Plus losing a night at the AirBnB that I paid for in Santo Domingo. Besides this horrible customer service and no compensation for the whole situation, on the way back it got worse. One of my 3 friends already planned to go back to Boston on Tuesday June 27 instead of Thursday June 29, but with the same flights. When he arrived at the airport, he found that the staff had canceled the entire rest of the reservation instead of just the one leg of flight we missed. Even though he had his flights in the Spirit app in his itinerary the entire time up to when he got to the airport. So he ended up being stuck at the airport for another night and having to book at his own expense another flight (very expensive last minute), and it took him a total of 2,5 days to make it back to Boston. The rest of us didn't want to be in this situation and ended up booking another flight since we didn't trust the app, because it had still shown the reservation for him as well. When confronting Spirit about all of this mess and the extra costs incurred, they took zero accountability for the lack of communication between flights. They refunded a small amount for the missed flight on the way there and gave some travel credit(why would I ever fly with them again), but not for bags ($100 each way!), or any of the expenses incurred with booking new flights, missed time and food/lodging. Most horrible airline ever. Whatever you do, please save yourself this horrible (and expensive) experience.