Despite being a loyal customer for several years, my experience with this bank has been terrible, mainly due to the unprofessional customer service that failed to assist me when I needed it the most. I had high hopes that they would manage my pension funds effectively and provide me with a reliable source of income in my retirement. However, they consistently charged my account with fees, even when I hadn't made any transactions. They were unresponsive to my queries and complaints, with unacceptable response times. As a result, I can no longer trust this platform with my pension fund and have decided to transfer my portfolio to Asllc. They have been transparent in their dealings with me and have promptly addressed all my concerns. I find them to be more reliable and committed to their obligations, providing me with the best possible service since I joined them.