Customer Service is absolutely shocking, so don’t bother. I ordered 2 meals, and when it arrived one was missing. I reported this on the app and then ordered again to receive the missing items. In the support chat I then also added that I would like a refund for the delivery & service charge on the second order as I had only had to make it as was missing in first order. The chat went back and forth several times with generic robot responses before I gave up and went to twitter. I sent screenshots of the conversation, including proof this was reported at the time of order and that my experience had been a bit rubbish. I received the same copy & paste reply, to which I sent back and then had a response to say as it was now past 48 hours there was nothing that can do. Absolute rubbish - seriously AVOID