julie kirwan

January 5, 2023

Cancel your card but don't inform you!

Same issue as others on here, go to make a purchase- Lloyd's car insurance (part of the same banking group as Halifax) but payment declined. Rang & they've cancelled my card without informing me.Saying that there 'could have but not definitely been some fraud attempted in the last 12 months by an online company'Ok, send me a new card, receive it, activate it- go to use it to collect my car from the garage- new card is blocked, I'm stranded!Not impressed after many years of banking with them, time for a switch I think!

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