Airbnb did nothing to help our situation, they only side with the hosts, we paid over $2300 for 11 nights, stayed for 2 as the place was not suitable, it was not 3 bedrooms as described, the balcony room was cold and constant noise from the street, the door didnt lock, the other one described as a den was a converted closet, too small for an adult. The host stated the homeless people were harmless, we were approached a couple of times where we felt unsafe so we left!I would not recommend Airbnb or this Host.