While looking for a good app to organize my tasks and projects I realized Asana is a good way to go. But, I quickly realize after doing my sign up I have been automatically placed into trial mode. No previous communication about this, and I never actually wanted to try premium features + I am not sure what will I use or not so I want to stick with free for now. After I tried to disable the trial period I realized that is not possible. When trying to contact someone from the support they always redirect you to creating a ticket even if they do have a live chat option with agents. Such a shame.