If I could give 0 stars, I would. I feel like Airbnb just acting as a heavy for a con man. I booked a place for my young kids and I. It had good reviews (which makes no sense). It was filthy and Airbnb refused to do anything. I ended up leaving after one night because it felt unsafe. We should have left immediately, but we’d just had a long haul flight and we’re exhausted. It became clear we had bedbug bites after a couple days. Despite photo evidence of the bites (in the classic linear pattern), a doctor’s messages saying it probably was bedbugs and guidance, photos of the filth and dirty sheets - Airbnb literally said I was making it all up and refused to do anything. Then the host lies and tries to get more money from me, claiming I never returned the key (which I did return to the lockbox and scrambled it safely). I try to point out my years of good reviews as a guest as evidence of good character, but Airbnb just basically helped this guy steal hundreds of pounds from this single Mom on a teacher’s salary. Im closing my Airbnb account. Im not sure what happened. They used to do much better. One of the dodgiest experiences of my life.