lo cim

June 12, 2023

Crazy and terrible experience

I have never imagined how ban it could be!The terrible part happened on my identity verification. It keeps saying my passport & selfie is not clear enough which I have tried so many different way on that and it just kept on saying it is not clear enough without any further hints.And then, I just went to the customer support for help. Now, the nightmare came, they just asked me to switch to different platforms (Safari, Chrome, mobile app) without any useful information. They waste me 2 hours on this, and the point is THEY GHOSTED after that!They said passing me to another teammate and then GHOSTED completely, ignoring all my further requires and responses, that's INSANE!

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