Margaret Birch

August 20, 2019

SCAM TO GET EXTRA MONEY

Appalling customer service. App would not allow me to book in real time at cost of £11 would only allow prebook at extortionate price of £44 I needed to get to the station so booked.I called customer services who have since acknowledged a technical issue but have refused to help despite me contacting before my journey. I asked them to Change by booking but this was rejected A supervisor said to raise after my journey What a joke! I feel scammed out of £30 plus.

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