I am not a candidate but I am a speaking examiner. I am perplexed because what I read does not match with my or my students' experience. Firstly, Cambridge sends certificates to ALL exams centers and, as long as candidates have registered at the time they receive their exam details, every candidate gets their individual statement of results. I would look for responsibilities with the preparation centers and not Cambridge as an organization. Exams, especially the higher levels, ARE long so candidates should be prepared to cope. If the invigilators, not examiners, do not give warning of the time, again it's the center's responsibility and you should complain with Cambridge. It is difficult for me to believe certificates never arrive. The course expenses gave NOTHING to do with Cambridge, only the registration fee does. Again, I would file a formal complaint with Cambridge for situations like these. As regards name changes, I feel for the person who had this problem and I too think it's not acceptable nowadays. I was wondering though, maybe it's a legal matter and does not depend on Cambridge? That said, I assure you that Cambridge Exams are serious and our team leader, Exams center, speaking examiners, invigilators, and Cambridge responsible in the area where I work are very serious and strictly observe the rules. I strongly recommend you contact Cambridge if rules are not observed and they will promptly intervene to fix things. Thank you all, Maria