Do not give them your car! This company is a complete fraud, handled by a shady owner named "Andre". (Who will try to go by different names). I decided to rent my car (Porsche Macan S) through Carsan in September 2023 as I went on a 1-month vacation to Spain. (Carsan rents out cars from people on Turo and takes 50% of the profit, which they are supposed to pay on the 10th of each month as per their contract). Despite the fact that I had scheduled a pickup of the car when I got back from vacation, they ended up “Renting it out” 3 times in a row and then sent me a message saying that I couldn’t pick up the car. I’ve had to rent a car for some trips I had to make because of the situation. (I paid over $700 in total in having to rent cars because of this). In 2 months of renting out my car, they still haven’t paid me any of the profits they made, which is over $4000 on Turo. On November 22 (1 day before I was meant to pick up it up), they message me to say that the car got into an accident so that I wouldn’t be able to pick up. After several requests, they sent me pictures, and the entire front body is severely damaged. -Immediately after I was notified of the accident, I sent them messages asking for: 1. The police report (Legal requirement) 2. The DMV report (Legal requirement) 3. The identity of the hosts 4. The claim that was made with Turo It’s now November 25th, and they are ignoring all my messages and aren’t sharing any information on how the car is being handled and what reports have been made. Note that they also still haven’t sent me a single payment. I am now dealing with a nightmare situation where: 1. They’ve been holding my car for over 2 months, and I have no idea when I will see it back 2. The car is severely damaged (Might be a total loss) 3. They ignore all my messages 4. I have no idea if the correct reports have been made 5. My car probably lost over 30% in value 6. They haven’t sent me a single payment (Which breaks their own contract) despite having made over $4K. 7. All the while, I am paying insurance, warranty, and a monthly payment on the car. Update: it's now December 2nd, and I still have no information on my car or its location. They tried to hide that Turo sent them the insurance funds for the repairs, which I found out through Turo directly. I have a strong feeling that they are now trying to commit insurance fraud by pocketing the money that they received for the repairs and ask me to pay for the repairs instead. Reply to Carsan: Your reply is largely incorrect: 1. "Typically you promptly deliver vehicles back to owners": I scheduled the pick up my car 3 times, and you kept ignoring the messages and then told me the day before the pickup that you rented it out. 2. Your commission is 35% but you ended up paying me 50% of only 1 month. The car was rented for 28 days in October, totaling about $2500 in revenue, and you paid me $1100 with a 1 month delay. 3. All profits have been paid out: this is a complete lie. You never paid me for the month of November and it was rented out until the 22nd when your guest crashed the car. Update Dec 15: Carsan received $4600 from Turo's insurance to cover costs of towing, getting the car at the repair shop etc. They haven't paid anything to the repair shop and keep trying to hide the funds. Note that for an entire month, they tried to make me for non existent costs until it was discovered through Turo that they Carsan got paid. The collision center declared $30.000 USD in damages, or in their words a "Total loss".