Ordered takeaway and it never got delivered. Called the restaurant who advised me order had left the restaurant long time ago. Called deliveroo and they said order was delivered but explained not to my adress. This was 30 minites after waiting since delivery slot had passed. I was only told that they would investigate and let me know what happened and if they were satisfied that I didn't get the delivery they would issue refund but this would take upto 7 working days. Ended up ordering again and this time had to go and collect to avoid issues with delivery. THE DRIVER LIED OR DELIVERED MY ORDER TO A DIFFERENT ADRESS. Very unhappy with service.