I would have given Airbnb -5 stars if there be an option.The booking credit policy is very unpleasant for almost all the users of Airbnb website.I booked a flat through Airbnb and later found out as extrenely uphill which made us cancell on medical grounds.I left the cash as booking credit thinking Airbnb is a reliable compnay where i can rebook or get my money back any time.I then tried to book a hotel room and never found any 4 or 5 star hotel on Airbnb website and left with no other choice except to ask for refund and found out that money as booking credit can never be refunded.I must have read the small font lengthy terms and conditions before booking through Airbnb.No one read such conditions taking such reputable companies as trustworthy but Airnnb is not.I asked the manager to either refund my money or book me a 4 or 5 star hotel, but they were helpless.This is like a trap.One must be very careful using Airbnb.Good luck!