Absolutely fraudulently run company. They have sharp practices that they adopt in keeping people's money. They take payments from guests weeks and months before the guests check in. When the guests checks out and they are supposed to pay the hosts/owners of the property, they fail to make the payment to them as & when due. How did they expect the owners, of the properties that they rent out, to pay the mortgages and utility bills if they retain the payments when due? How can they stay in business if they do not get paid? They withhold the payment for as long as they like so that they continue to accrue bank interest payment. That is fraud which they will never dare do in the US for fear of being sued / class action litigation. They are abusing their position of dominance and exploiting weaker UK legal system.