The app is easy to order from and we ordered from one of our favorite restaurants. I added an 18% tip for the driver but the driver never delivered our food. When I followed the driver’s route it initially showed that my order was going to be delivered within 2 minutes but then it changed to 15 minutes and then another half an hour before the driver turned off his app. I didn’t knowI could have cancelled the tip within an hour of the delivery. I ended up calling the restaurant and they remade the order and Uber Eats refunded the amount of the food sans the tip so the driver received a tip of $11 without delivering the food.