Recently assisted my mother in updating her email address for improved security. Every bank/building society could cope with the request apart from Halifax with her credit card. Didn’t work on the app and spent 30 minutes on hold to an unfriendly advisor who was uncooperative and advised me the only way was to go in-branch, even though the opening hours are unsuitable for us. Just as bad as my experience, wouldn’t trust Lloyds Banking Group much now at all.