This company sells you add on for international roaming. They didn't tell me it wouldn't work. When I got to Paris guess what? Didn't work. Called 12 times without any service. When I returned home home at least 6 more times I called. No satisfaction no refund. They told me it was a prepaid phone and no refund is entitled. Told them I didn't want a refund for the phone,only the $38.12 for the add on that didn't work. So I Customer service agent. get some low level that doesn't understand what a addon is. Spoke with her, this low level agent, who always let you know that she works in the Office of the President. Janitors and valets also work there. Only good thing is that I got the hell out from these losers and find a good company.