Paid over £1000 for a week in an apartment in Croatia. We had to move the dates by a week and this was done through the airbnb messaging system as the booking was non refundable. The hosts blocked out our new dates so I couldnt ask for the booking to be moved, i could only cancel. When we arrived there were holes in the walls, wires sticking out, nails sticking out (one of which my daughter cut her foot on) and pipes sticking out in most rooms. There also wasn't access to shared garden as described. I complained to be told that as the booking wasn't officially moved then tough luck pretty much. Disgusted and will never use them again.