Shocking company.. u order items thinkin u can safely & EASILY return & they make it impossible givin u no support wotsoever apart from speakin to an iBot that is absolutely useless! I've sent emails to no avail - to two different addresses with not one single response - no reply from their 'customer service' so now I'm stuck with items I dont even want - this company feels like a scam.. u order items as they state u can return but then make it impossible so u end up havin to keep everythin - I've already deleted the Shein app!! avoid this company at all costs I will never order from them again!