It seems to be impossible to speak to anyone with any intelligence. I want to ask why the interest I'm receiving on an isa is staggeringly low. Spent ages getting past security questions on the phone, only to speak to someone who was clearly uninterested and said she couldn't help me. Then said to stay on the phone while she rang someone else - after several minutes waiting & listening to beeping, I wasn't sure if I was still connected and couldn't waste any more time. Incredibly poor customer service, and an inexplicable way of calculating interest. Unbelievably unimpressive all round.