I switched to At&t and traded in both my wife's and my phones. The phones were lost in the return process, using an at&t provided label, and I have been over billed since December. I am about 8 hours waisted on multiple support calls delivering tracking numbers and everything they have asked for. They have not found a solutions and basically I have to eat the 2 phones they lost and I will be returning the new devices, cancelling and warning people at every turn. DON'T SWITCH TO AT&T, horrible experience horrible service, no accountability. I just wanted to get the word out.