Steve

July 1, 2020

Halifax let me down!

Halifax bank. You’ve let me down. An absolute disgraceful banking app. My friend had Taylor Swift tickets in her basket and as she went to pay the website asked her to approve the payment in her app- fine, most banks ask you to do that. But then again most banks have a simple method to approve this payment. But not Halifax bank. Oh no no. For Halifax, ladies and gentlemen, they have to send you a code (which they didn’t) and then they have to call you to confirm this- which yet again they did not. This caused us to lose the tickets. I understand Halifax want to be extra cautious with payments but this is ridiculous as they didn’t even send codes. I now have to take time out of my celebration holiday abroad to try get tickets again tomorrow which wouldn’t be a problem of Halifax weren’t so DOG MEAT. If I do not end up getting Taylor Swift Eras tour tickets, I will be personally contacting Halifax and consider taking further action. DONT USE THIS BANK. NatWest is much better. My friend who was using Halifax to try get the tickets will now be switching banks because of the atrocious online banking system. Taylor would be disappointed in you Halifax bank, I hope you know that!Side note - it wouldn’t let me rate it 0 stars.

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