susan mellor

June 29, 2023

Instagram what a joke they care nothing for their customers

So my business page has been hacked’ 5 years of hard work lost 😡 Instagram of course will never admit that any account has been hacked and they will not help in sensible any way to retrieve a hacked account and return it to its rightful owner. They simply do not care and have this stupid system that sends you round in loops again and again with zero purpose .. once the hacker gets into your account they easily change the password or phone number. From that moment you are screwed. Because of course you cannot confirm your identity with instagrams stupid system because the two factor verification goes to the hackers phone number which they have already changed… Instagram cannot apply simple logic and reset a long standing account back to previous settings. When they know full well that the recent activity Is suspicious. They do not have a real system for verifying accounts belong to real people and do not care.. they have created a monster they cannot control and do not provide any valid or useful customer service whatsoever. Social media has become the way to run and build a business but sadly business owners are let down time after time by a giant of a company with no regard for the damage, the affects on honest people’s business and mental health. I’ve sat for hours with different so called advisors. All they do is pass you through the same process. Surely it is simple for them to see the changes are not real and reset an account or at least block the account.. they seem very able to block accounts of people who might show too much flesh etc so it must be possible they just won’t help!What a complete sham

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