When my dad was in a life-or-death situation, I rushed from Orlando International Airport to Phoenix Sky Harbour to be with him.As I was unable to make it through Airport traffic with my Uber driver, I waited over 3 hours to speak with a Spirit Airlines cashier about options with my flight. I already booked another flight while waiting in line (which was double the amount of $600 on the next morning), and was told from the cashier that I would be refunded sans $30-$40.With his cordial nature and promise of it being refunded within 3-5 business days, I proceeded to wait until my next flight. Over the next 3 weeks, I spent the time with my family and friends as my dad was in a medically induced coma.Come a month later, I still have not been refunded what the cashier told me. I contacted Spirit Airlines and confirmed my situation with them over what happened. They bluntly told me that Spirit does not offer refunds. It has been over a week since I replied asking to speak to a manager, and they still have not responded to me.As somebody who had to race from Florida to Arizona to be in the care of a family member, this is very disgusting and non-consumer friendly. Especially when I am told by the cashier one thing yet told by the company another. Do not recommend this airline to anyone.