First time booking an Airbnb and will be the last.Having experienced a underwhelming stay with an accommodation in Loch Tay, Scotland, Airbnb provided little support and clearly values the host over the end customer.A grubby property with a unclean hot tub (a key reason for booking was to get a property with a hot tub), our first wedding anniversary is really scarred with this disregard for the importance of people staying in these properties.I will not book again with Airbnb.