Wayfair has the worst shipping department. We ordered this hot tub in the beginning of May and have been in contact with Wayfair about delivery. They stated that the item would be delivered at the end of June. It is not July. I reached out to them regarding the issue again and now they are saying the item got lost in transit and they are cancelling the order. This is very unprofessional. Number one they didn’t let me know that there was an issue to begin with. I’m the one who had to reach out to them for this information. So they just canceled my order and didn’t relay the message to me. Number two there was no type of apology it was just a “it happens” response. We have been waiting on this hot tub for 2 months. I don’t understand how you lose a hot tub in transit. It’s a huge item. I will not be shopping with Wayfair again. This is ridiculous. Especially for a high cost item.