I find it hard to believe that the 5 star ratings are truthful. AT&T has the worse service/customer service one could imagine. Over the years, it has only become rock bottom. It boggles the mind how they stay in business. They weren’t this bad before the de-regulation. Bigger is not better. They have become totally illusive and do everything they can to repel any contact with the customer. All they do is direct you toward the artificial intelligence or other customer issues they hope can solve your problem. It is madness and I hope that anyone else will avoid wasting their time—especially if they’re looking for decent internet service. With AT&T... it just doesn’t exist. This so-called telecommunications company doesn’t know the first thing about communication... how pathetic!