Dear Tesco.I really do apologise for living on the 2nd floor of an apartment block with no lift. Please send my sincere apologies to the extremely unhelpful driver today, who made me carry virtually all of the boxes up to my floor - even though I have painful arthritis in my hands and back. The driver told me, he didn't want to hurt his back - but more than happy for me to cause more injury to myself - so he brought only one box up the stairs. Thanks as always to Tesco delivery drivers - but this one is one of the most unhelpful drivers I've ever had the misfortune to meet. Unhelpful and ungracious. It really is pot luck whether we get a decent driver or not!!!