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BEWARE! Walmart.com was to issue my bank for items missing. What they are doing now is splitting the refund refund!! 80% goes back to bank and then they are applying 10% to a promo code 10% gift card. Both MUST be used within 24hrs. This is all without customer(s) consent or knowledge. I learned by checking my bank account, saw partial refund and I called customer service. So, instead of giving customer back their money they are keeping it via gift card/promo.Is this legal?
I worked for Walmart for 6 years, I gave every bit of myself to my local store only to have them threaten me relentlessly to change my schedule, taking me away from my disabled son. After a while, I began to realize that the new Walmart way, no longer included me, so I left my local store behind, and all of those relationships that I built, and I honestly believe I made my store better, but I had to go, because I could no longer be where I was not welcome.
The people hired to help problem solve are horrible, rude, do not listen to the problem, and will not help. It is such a shame that they take advantage of the elderly. My 90 year old aunt used to use the Walmart Plus app. When she began having problems she called to get help. You wait for nearly half an hour before you talk to someone, they cannot speak English well enough to be understood and the problem continues and so does the membership for a product that can’t be used. She paid for over 6 months and could not use the app or get help fixing it. Finally just deleted the app and discontinued. 6 months stolen. I was on the phone for 2 hours trying to help her weed through the Walmart Help people to no avail. They cannot help with the app, they cannot refund money, they are totally disinterested in helping, rude, knowledgable, or even kind. I DO NOT recommend using Walmart.
Walmart.com went downhill. The site is always messing up, the shoppers suck at picking out customer's groceries or remembering the items, the drivers are lazy and unhelpful, and the refunds take too long yet they take your money super fast. The Customer Service is usually very helpful but there are morons on there as well. WE ARE SO GLAD WE CAN CANCEL WALMART PLUS AND HAVE A VEHICLE NOW!!!!
Thieves and charlatans! Ordered a computer for 1k - never arrived. Put a blame on me and closed the case. When I called immediately upon “delivery” at 2 pm asking where it is, Walmart said it was signed for. When asked to be provided the proof of signature, they told me that it’s against their policy and hung up on me. In the morning I was provided with a bogus document, a fake signature on it and time of delivery 8 pm, while the call was made at to 2 pm that day reporting the loss. No help, no sympathy, no understanding, no apologies. A bunch of liars and thieves.
It's easy to order through Walmart.com but it is becoming a problem as most stuff comes from a 3rd party, making returns difficult, as you are offered 10% to keep the item "due to shipping cost" rather than send it back. It's ridiculous and I'm done ordering through Walmart.com.
Just horrible experiences over the years. This time, as usual, order delayed because I'm told it's a lack of drivers. Seems odd in a city my size. So, I needed this stuff urgently, cancelled the order and went to my Instacart app. Placed order, within the hour the driver/shopper was on it within the hour. Some other horrible experiences; delivered my groceries to wrong address. No sense of urgency with them about the situation, oh hey sorry be a few days. I'm disabled, I don't have these services because of a pandemic. Another great 1, molded yogurt. Yep nice big tub of white greek yogurt, was so excited because I was healing from surgery and couldn't eat much. So, yes you get what you pay for. Sad that poorer people can't get service that is acceptable. Glad at times I can go elsewhere. Walmart use to be the bomb, so disappointed.
Data security is the worst in the industry. Do not store a credit card on file with this company under any circumstances. They will allow fraudulent charges and send merchandise you did not order and you will need to dispute with your credit card company.
